KeyPoint Government Solutions Subject Contact Tech in Nationwide, United States


This position is open to current KeyPoint employees and contractors only

KeyPoint Government Solutions is currently seeking candidates for a Subject Contact Technician. Candidates for this opening may work from home.

This position requests and processes confidential information and may correspond in a variety of ways including telephone, email and mail to obtain information required for items assigned to them. This position will work on assigned special projects and reports as needed. Maintains and updates multiple database systems with accuracy and efficiency. Work is routine and repetitive and follows various standardized operating procedures.

Essential Functions:

  • Assign, re-assign, cancel, and change work assignments in the computer database

  • Contact investigative subjects and other related individuals in order to verify case details

  • Provide outstanding customer service to subjects and other related individuals, as well as KeyPoint field investigators throughout the US

  • Track and communicate various case details and updates in the computer database

  • Work through other available methods to acquire subject locations and or case need

  • Delete reports of investigation within computer database

  • Other duties as assigned


  • High School diploma or GED

  • Attend new hire orientation

  • One to two years progressively responsible administrative experience

  • Previous experience with NBIB background investigations and PIPS preferred

  • Detail oriented

  • Strong internet research skills

  • Excellent interpersonal skills

  • Ability to perform data entry and typing duties with accuracy

  • Must be dependable and highly responsible

  • Strong written and verbal communication skills

  • Microsoft Office proficiency in Word, Outlook and Excel

  • Ability to maintain confidentiality requirements of assigned work

  • Must have the ability to work effectively in a fast-paced, changing environment

  • U.S. citizenship (required for federal security clearance)

Tasks The job tasks identified below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.

Sit for long periods of time, stand, walk, move about the facility, bend, stoop, and climb stairs; demonstrate sufficient hand, arm and finger dexterity to operate computer keyboard and other office equipment; reach above shoulder height, below the waist, and lift to file documents or store materials; lift and move up to 25 pounds; speak and hear sufficiently to communicate in person and over the phone; read words and numbers; maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus; work overtime as required; meet expectations for attendance and punctuality; able to pay attention to details; able to concentrate; interact professionally, cooperatively and productively; perform in a manner that prevents errors and omissions; tolerate a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices; successfully manage stressful work situations; meet multiple deadlines consistently.

Federal Background Investigation REQUIRED please read.

The selected candidate for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation. This background investigation requires U.S. citizenship and will include an investigation of 10+ years of history including financial, education, employment, medical, residence, and personal records. The cost of this investigation will be paid by KeyPoint.

About KeyPoint Government Solutions:

KeyPoint Government Solutions is an investigative and risk-mitigation services company that delivers advisory, monitoring, compliance and other solutions across a variety of related practice areas. Our primary areas of expertise include background investigations, infrastructure safety and security, emergency management, criminal justice services, fraud investigations and program management. Led by team of highly regarded industry authorities, our workforce of investigators and subject matter experts supports a wide variety of clientele including the Department of Homeland Security (DHS), the National Background Investigations Bureau (NBIB), Customs and Border Protection (CBP), and more. Our reputation is consistent with quality, integrity and exceeding both our clients’ and employees’ expectations. KeyPoint Government Solutions has offices in Loveland, CO, Slippery Rock, PA and Fairfax, VA.

KeyPoint Government Solutions is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.

KeyPoint Government Solutions offers a generous benefit package including a 401k plan with a company match as well as a competitive time off package that includes paid company holidays, sick and vacation time.

Req No. 2018-8720

Category Administrative

Type Regular Full-Time