KeyPoint Government Solutions Reviewer in Nationwide, United States


KeyPoint Government Solutions is currently seeking candidates for the Reviewer position. Candidates for this opening may work from home.

Reviewers retrieve federal background investigations cases utilizing an NBIB computer reporting system. Once the Reviewer reviews the case to ensure it is complete and meets customer requirements, the Reviewer will submit the case to NBIB for final customer review. Reviewer communicates with field staff regarding any case issues. This position follows clearly detailed specific procedures in completing several repetitive administrative steps performed in a prescribed or slightly varied sequence. Tasks could involve assisting with quality audits. Some subject-matter knowledge is preferred. Work is routine and repetitive and follows various standardized operating procedures.

Please note: Work Schedules may include rotating weekend work, with weekday hours off. Overtime is required on an as-needed basis.

Essential Functions:

  • Follows standard work instructions to provide guidance on the NBIB handbook and its applications to field investigators

  • Assist the field investigations unit in reworking deficient cases

  • Proficient in using the Internet to research addresses and phone numbers

  • Reviews reports of investigation for contract compliance

  • Complete rebuttals on deficient notices to try to get the deficient rating overturned

  • Identifies and tracks common trends for NBIB reopens and communicates trends to management

  • Assists in identifying information that needs to be discussed with NBIB for clarification

  • Works closely with Field Mangers, Contract Liaisons and Field Investigators to complete cases to NBIB specifications and timeliness parameters

  • Provides clarification to the field staff concerning NBIB deficient notifications

  • Other duties as assigned


  • Bachelor’s Degree or equivalent work experience preferred

  • High School diploma or GED and one to two years progressively responsible administrative work experience

  • New Hire Orientation

  • Experience reviewing federal background investigations preferred

  • Experience working on other background investigations contracts (DHS, ICE, CBP) is a plus

  • Experience with PIPS and FWS preferred

  • Must have intermediate or better computer skills, including MS Office

  • Above average internet search skills

  • Good oral and written communications skills

  • Strong customer service orientation, particularly with internal customers

  • Ability to work independently and with supervision

  • Must be detail oriented, accurate and organized

  • Must be dependable and responsible

  • U.S. citizenship (required for federal security clearance)

Tasks The job tasks identified below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.

Sit for long periods of time, stand, walk, move about the facility, bend, stoop, and climb stairs; demonstrate sufficient hand, arm and finger dexterity to operate computer keyboard and other office equipment; reach above shoulder height, below the waist, and lift to file documents or store materials; lift and move up to 25 pounds; speak and hear sufficiently to communicate in person and over the phone; read words and numbers; maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus; work overtime as required; meet expectations for attendance and punctuality; able to pay attention to details; able to concentrate; interact professionally, cooperatively and productively; perform in a manner that prevents errors and omissions; tolerate a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices;successfully manage stressful work situations; meet multiple deadlines consistently.

Federal Background Investigation REQUIRED please read.

The selected candidate for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation. This background investigation requires U.S. citizenship and will include an investigation of 10+ years of history including financial, education, employment, medical, residence, and personal records. The cost of this investigation will be paid by KeyPoint.

About KeyPoint Government Solutions:

KeyPoint Government Solutions is an investigative and risk-mitigation services company that delivers advisory, monitoring, compliance and other solutions across a variety of related practice areas. Our primary areas of expertise include background investigations, infrastructure safety and security, emergency management, criminal justice services, fraud investigations and program management. Led by team of highly regarded industry authorities, our workforce of investigators and subject matter experts supports a wide variety of clientele including the Department of Homeland Security (DHS), the National Background Investigations Bureau (NBIB), Customs and Border Protection (CBP), and more. Our reputation is consistent with quality, integrity and exceeding both our clients’ and employees’ expectations. KeyPoint Government Solutions has offices in Loveland, CO, Slippery Rock, PA and Fairfax, VA.

KeyPoint Government Solutions is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.

KeyPoint Government Solutions offers a generous benefit package including a 401k plan with a company match as well as a competitive time off package that includes paid company holidays, sick and vacation time.

Req No. 2017-7277

Category Review & Audit

Type Regular Full-Time