KeyPoint Government Solutions Field Manager in Augusta, Georgia


KeyPoint Government Solutions is currently seeking candidates for a Field Manager. Candidates for this opening must be located in the Augusta, GA or Charleston, SC area, or include a cover letter explaining relocation plans.

The Field Manager's primary function is to ensure a quality product is provided to the customer in a timely manner. The Field Manager provides investigator case workload management as well as oversight of the investigator workforce in a designated area of the country.

Primary duties of the FM include managing a diverse group of remote field investigators; monitoring the progress of field investigations in association with timely completion within established customer contract guidelines; coordination with the Workload Manager to provide efficient case assignment; providing on-going oversight and instruction regarding new policies, clarifications and guidance put forth by the customer and KeyPoint.

Essential Functions:

  • Perform duties as requested by senior management

  • Communicate with field staff on a daily basis via telephone, voice mail and e-mail

  • Manage investigative case timeliness, investigator capacity; and, production and quality requirements

  • Provide daily supervision including hiring, training, evaluations, disciplinary action, coaching, counseling and termination actions with direct reports

  • Manage supervisory administrative processes including, time off requests, payroll approval and submission, and preparation of investigator workload reports

  • Effectively utilize government and internal database reports to manage investigators and workload assignments

  • Initiate follow-up processes to ensure tracking, reassignment, and completion of refiled casework

  • Communicate workload and capacity needs to Workload Manager

  • Ensure administrative procedures regarding staffing changes are completed

  • Prepare for and conducts regular telephonic conferences for field staff; conducts field visits as needed

  • Ensure all policy updates are incorporated into the government provided investigations manual

  • Attend meetings and training classes as required

  • Furnish management with data and recommendations for staff promotions, pay increases, bonuses and awards

  • Other duties as assigned


  • Bachelor's Degree plus 1 year work experience, or 3 years of progressively responsible work experience required

  • New hire orientation

  • Prior management experience preferred but not required

  • One year of experience working on the NBIB project or other government background investigations preferred but not required

  • Ability to demonstrate leadership, exercise good judgment and make independent decisions

  • Ability to communicate effectively with all client groups as a representative of KeyPoint

  • Must be dependable, highly responsible and have exceptional customer service skills

  • Ability to multitask and work independently

  • Excellent organizational skills

  • Demonstrated ability to work effectively and efficiently in a fast paced, changing environment

  • Intermediate to advanced Microsoft Office skills (Word, Excel, and Outlook)

  • U.S. citizenship (required for federal security clearance)

Tasks The job tasks identified below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.

Sit for long periods of time, stand, walk, move about the facility, bend, stoop, and climb stairs; demonstrate sufficient hand, arm and finger dexterity to operate computer keyboard and other office equipment; reach above shoulder height, below the waist, and lift to file documents or store materials; lift and move up to 25 pounds; speak and hear sufficiently to communicate in person and over the phone; read words and numbers; maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus; work overtime as required; meet expectations for attendance and punctuality; able to pay attention to details; able to concentrate; interact professionally, cooperatively and productively; perform in a manner that prevents errors and omissions; tolerate a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices; successfully manage stressful work situations; meet multiple deadlines consistently.

Federal Background Investigation REQUIRED please read.

The selected candidate for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation. This background investigation requires U.S. citizenship and will include an investigation of 10+ years of history including financial, education, employment, medical, residence, and personal records. The cost of this investigation will be paid by KeyPoint.

About KeyPoint Government Solutions:

KeyPoint Government Solutions is an investigative and risk-mitigation services company that delivers advisory, monitoring, compliance and other solutions across a variety of related practice areas. Our primary areas of expertise include background investigations, infrastructure safety and security, emergency management, criminal justice services, fraud investigations and program management. Led by team of highly regarded industry authorities, our workforce of investigators and subject matter experts supports a wide variety of clientele including the Department of Homeland Security (DHS), the National Background Investigations Bureau (NBIB), Customs and Border Protection (CBP), and more. Our reputation is consistent with quality, integrity and exceeding both our clients’ and employees’ expectations. KeyPoint Government Solutions has offices in Loveland, CO, Slippery Rock, PA and Fairfax, VA.

KeyPoint Government Solutions is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.

KeyPoint Government Solutions offers a generous benefit package including a 401k plan with a company match as well as a competitive time off package that includes paid company holidays, sick and vacation time.

Req No. 2018-8936

Category Management/Operations

Type Regular Full-Time