KeyPoint Government Solutions Investigation Help Team Specialist in United States


KeyPoint Government Solutions is currently seeking candidates for an Investigation Help Team Specialist. Candidates for this opening can be located remotely and work from home.

The Investigation Help Desk Specialist position will provide support to all staff related to case coverage and other related inquiries on background investigations on the NBIB and other contracts within the intelligence community.

Essential Functions:

  • Provide general interpretative guidance on the NBIB handbook, Tiered Investigation Guide, and subsequent clarifications, and their application to field investigations, including coverage.Become proficient at and provide support for additional contracts.

  • Determines whether additional scheduling of investigative item(s) is necessary according to established guidelines, parameters, and standard operating procedures

  • Provide guidance on reporting investigations into and navigating FWS, PIPS, and CMS systems

  • Assist the field investigators in reworking deficient cases

  • Proficiently use the Internet to research addresses and phone numbers and will be able to provide guidance and tips regarding specific geographical areas

  • Regular and punctual attendance during assigned working hours

  • Ability to provide timely responses to inquiries

  • Other duties as assigned


  • Bachelor's Degree or 3 years progressively responsible work experience may be substituted for degree.

  • New hire orientation

  • Extensive experience with NBIB handbook and coverage requirements preferred

  • Three (3) years’ experience as a field investigator or case reviewer (within the last 4 years) is preferred.

  • Must have excellent time management organization and people skills and be comfortable on the telephone.

  • Must be highly motivated and a self-starter

  • Must possess excellent oral and written communications skills

  • Must have good computer skills that include MS Office

  • Experience with FWS, PIPS, and portal required

  • U.S. citizenship (required for federal security clearance)

Tasks The job tasks identified below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.

Sit for long periods of time, stand, walk, move about the facility, bend, stoop, and climb stairs; demonstrate sufficient hand, arm and finger dexterity to operate computer keyboard and other office equipment; reach above shoulder height, below the waist, and lift to file documents or store materials; lift and move up to 25 pounds; speak and hear sufficiently to communicate in person and over the phone; read words and numbers; maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus; work overtime as required; meet expectations for attendance and punctuality; able to pay attention to details; able to concentrate; interact professionally, cooperatively and productively; perform in a manner that prevents errors and omissions; tolerate a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices;successfully manage stressful work situations; meet multiple deadlines consistently.

Federal Background Investigation REQUIRED please read.

The selected candidate for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation. This background investigation requires U.S. citizenship and will include an investigation of 10+ years of history including financial, education, employment, medical, residence, and personal records. The cost of this investigation will be paid by KeyPoint.

About KeyPoint Government Solutions:

KeyPoint Government Solutions is an investigative and risk-mitigation services company that delivers advisory, monitoring, compliance and other solutions across a variety of related practice areas. Our primary areas of expertise include background investigations, infrastructure safety and security, emergency management, criminal justice services, fraud investigations and program management. Led by team of highly regarded industry authorities, our workforce of investigators and subject matter experts supports a wide variety of clientele including the Department of Homeland Security (DHS), the National Background Investigations Bureau (NBIB), Customs and Border Protection (CBP), and more. Our reputation is consistent with quality, integrity and exceeding both our clients’ and employees’ expectations. KeyPoint Government Solutions has offices in Loveland, CO, Slippery Rock, PA and Fairfax, VA.

KeyPoint Government Solutions is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.

Job Locations US-Nationwide

Req No. 2017-7660

Category Administrative

Type Regular Full-Time